Overview:
Provided real-time customer support via live chat for an online store, ensuring a seamless shopping experience and improving customer satisfaction. By handling inquiries efficiently, resolving issues promptly, and offering personalized assistance, I contributed to increased conversion rates and customer retention.

Key Responsibilities & Achievements:

• Real-Time Customer Assistance: Addressed product inquiries, order status updates, and troubleshooting issues in a timely manner.
• Sales & Conversion Support: Assisted customers in making purchase decisions by providing product recommendations and detailed information.
• Issue Resolution: Handled complaints, processed refunds, and coordinated with relevant teams to resolve concerns quickly.
• Multi-Platform Support: Managed customer queries across live chat, email, and social media channels.
• Knowledge Base Development: Created FAQs and support documents to improve self-service options and reduce response time.
• Performance Optimization: Used analytics to track customer interactions and improve response quality, leading to better customer engagement.

Project Impact:
By offering proactive and responsive live chat support, I helped improve customer experience, reduce cart abandonment rates, and increase overall sales for the online store.