A selection of real systems and products – built, launched, and in use. No mockups, no concept pieces.
Context: Independent dispatchers needed one workspace for the whole job – board, loads, detention, invoicing – instead of five tabs and a spreadsheet.
What was built: A full Chrome extension: dispatch board, AI load matching, detention tracking with billing, fraud-checked booking, invoicing, and team sync via a Cloudflare Workers + D1 backend.
Outcome: Published on the Chrome Web Store and in active use by dispatchers.
Context: New dispatchers learn by expensive trial and error. There was no structured, practical training path.
What was built: A complete training extension – 9 modules, 49 chapters, quizzes, an AI mentor, role-play scenarios, and certification.
Outcome: Published on the Chrome Web Store.
Context: Years of running chat operations revealed exactly which repetitive actions slow agents down.
What was built: A productivity extension for LiveChat agents: smart alerts, quick actions, and workflow helpers.
Outcome: Published on the Chrome Web Store and used in real support workflows.
Context: Multiple products needed licensing, usage analytics, and administration in one place.
What was built: A Cloudflare Workers + D1 backend with REST APIs, an admin dashboard, Telegram CRM integration, and automated lead pipelines.
Outcome: In production, serving multiple live products.
Context: A US fintech needed its support operation scaled without quality collapse.
What was delivered: Team scaled from 30 to 200+ agents at 95%+ quality; average handle time cut 18%; first-contact resolution up 25%; real-time dashboards; automated reporting saving 20+ hours weekly.
Outcome: Seven years of continuous operational leadership.
Context: A retail shop's sales data lived in a desktop database nobody could analyze.
What was built: A live web dashboard: sales trends, top products, low-stock alerts, and period reporting synced from the point-of-sale database.
Outcome: In daily use for inventory and sales decisions.
Describe it once. We will give you an honest read on fit, scope, and approach.
